Your right to know
Major Housing Association (MHA) is committed to providing tenants with clear and accessible information about how we manage our homes, deliver services and make decisions. This page provides information in accordance with the Social Tenant Access to Information Requirements (STAIRs).
The Social Tenant Access to Information Requirements (STAIRs) is a government scheme that gives social housing residents the right to see information about how their home and services are managed, in a similar way to the Freedom of Information rights that council tenants already have.
From 1 October 2026
We publish key information about our organisation and services here on our website.
From 1 April 2027
You’ll be able to ask us for specific information that isn’t already here, and we’ll reply within 30 calendar days.
Our goal is to provide as many people as possible with access to affordable, high-quality permanent housing. Our four strategic objectives are:
MHA is a regulated, for-profit housing association overseen by an independent Board responsible for strategy, performance, risk management and compliance. Our senior leadership includes:
MHA publishes financial information through its annual financial statements. Information on income, expenditure, financial performance and government grants is included in our annual reporting.
At 31 March 2026, MHA managed 207 homes. We are committed to maintaining safe, high-quality homes and meeting our statutory landlord obligations, including gas, electrical, fire and water safety requirements.
For the financial year ended 31 March 2026:
We monitor performance, complaints and customer feedback to identify opportunities for improvement.
MHA provides housing management, repairs and maintenance, resident engagement and other landlord services. Our Residents’ Voice Group provides a forum for tenants to share experiences, influence service priorities and help shape improvements. Feedback from residents informs service improvements and Board decision-making.
MHA makes available the registers it keeps relating to the management of social housing, subject to applicable legal and confidentiality requirements.
If you believe information falling within our STAIRs publication scheme has not been published, you can request a review by contacting info@majorhousingassociation.uk. We will normally complete the review within 30 calendar days. If you remain dissatisfied, you may refer the matter to the Housing Ombudsman.
We want to be as open as we can, but some things we can’t publish or share — for example information that would identify individuals (personal data), commercially sensitive information, anything confidential or legally privileged, anything that could affect someone’s safety, and information already available elsewhere. We may also be unable to help with requests that would take a disproportionate amount of time, or that are repeated or unreasonable. Where we can’t share something, we’ll explain why.
Major Housing Association, 213 Barking Road, Canning Town, London, E16 4HH.
Email: info@majorhousingassociation.uk
Phone: 020 7100 7676
If you would find this information easier to use in large print, another language or another format, just ask — we’ll provide it free of charge.
Part of the Major Group family of companies
7.Social housing management
MHA makes available the relevant approved policies that guide how we manage our homes and services, subject to applicable legal and confidentiality requirements.